Another great episode, and yes, it was well worth the wait!
Good reminder Brenda for us to ensure we tell all clients about our cancellation policy & get their credit card details. Sometimes on the phone so much is being said about the "issue" it can become somewhat lost in importance. But, as you say and your recent experience proves, it IS important, if our business is to survive & thrive.
The Business Start Up Pack is absolutely filled to the brim with all that good information and importantly, how to do it successfully - thank you Maureen ???? I highly recommend it to anyone out there who doesn't have it. You will be saving yourself so much time & effort getting it. Maureen has done it all for you!
Just like rewatching the training DVDs & BOLSM, I must take the time to review the start up pack as well - great reminder!
I love the gold nugget of how to ensure a new client is confident & turns up for their appointment Cal...thanks for sharing. I love stories, I've been telling them since I was a kid, so it's pretty natural for me, but, I think everyone has the potential.
Thanks for everything you do.
Susan
Ps. Brenda...that pink top is a gorgeous colour on you ????
Cal...you might still take out the trash, but I'd argue that you're anything but "ordinary" ??
So many huge tidbits in this episode, I think it really is worth the wait!! I had to laugh because I just finished my sessions with one of the clients who inspired this episode, and as we were finishing up, we were talking about how long it had been since her initial call, but look at where she is in her life now... Then totally unprompted by me, she said it was "worth the wait." That meant so much!
Thank you Susan for your comment about the pink (you're so sweet!)!
Thank you Brenda and Cal. Love your podcast, it just wraps up all the important points to remember when making client appointments. Love the "stories stick" tip!!!
Karen
Thank you Cal and Brenda. This episode just removed a heaping dose of guilt from my shoulders. I am working with a "big shot" doctor. He cancelled on me twice on a Saturday for a Monday morning appointment. He was insulted I enforced my cancellation policy upon him. He attempted to make his time more valuable than mine. It's interesting in that he told me on his last session he quit smoking, is sleeping better and his restless leg is so much improved. He only had 3 sessions to date. I love having my 5-PATH team behind me for support and conviction.
Susan Mundy says
Another great episode, and yes, it was well worth the wait!
Good reminder Brenda for us to ensure we tell all clients about our cancellation policy & get their credit card details. Sometimes on the phone so much is being said about the "issue" it can become somewhat lost in importance. But, as you say and your recent experience proves, it IS important, if our business is to survive & thrive.
The Business Start Up Pack is absolutely filled to the brim with all that good information and importantly, how to do it successfully - thank you Maureen ???? I highly recommend it to anyone out there who doesn't have it. You will be saving yourself so much time & effort getting it. Maureen has done it all for you!
Just like rewatching the training DVDs & BOLSM, I must take the time to review the start up pack as well - great reminder!
I love the gold nugget of how to ensure a new client is confident & turns up for their appointment Cal...thanks for sharing. I love stories, I've been telling them since I was a kid, so it's pretty natural for me, but, I think everyone has the potential.
Thanks for everything you do.
Susan
Ps. Brenda...that pink top is a gorgeous colour on you ????
Cal...you might still take out the trash, but I'd argue that you're anything but "ordinary" ??
Brenda Titus says
So many huge tidbits in this episode, I think it really is worth the wait!! I had to laugh because I just finished my sessions with one of the clients who inspired this episode, and as we were finishing up, we were talking about how long it had been since her initial call, but look at where she is in her life now... Then totally unprompted by me, she said it was "worth the wait." That meant so much!
Thank you Susan for your comment about the pink (you're so sweet!)!
Karen Westh nielsen says
Thank you Brenda and Cal. Love your podcast, it just wraps up all the important points to remember when making client appointments. Love the "stories stick" tip!!!
Karen
Celeste Hackett says
I think this is one that I haven't seen before! What? Cool!
Donna Bloom says
Thank you Cal and Brenda. This episode just removed a heaping dose of guilt from my shoulders. I am working with a "big shot" doctor. He cancelled on me twice on a Saturday for a Monday morning appointment. He was insulted I enforced my cancellation policy upon him. He attempted to make his time more valuable than mine. It's interesting in that he told me on his last session he quit smoking, is sleeping better and his restless leg is so much improved. He only had 3 sessions to date. I love having my 5-PATH team behind me for support and conviction.