Good points! Creating a comfortable environment is important, because that is part of the client's first impression. I recently changed my yellow walls to pale gray, added a soft ivory shag rug under the visitor's chair and ivory drapes, and the energy in the room became much more calming as well as comfortable and inviting.
Great episode Cal and Erika. I agree, rapport is so vital, and it's not something you can fake. You've got to be present, genuine, professional, etc. In the end, it will help your clients believe in your ability to help them, and it will help them be even more open to the process, leading to a more successful and rewarding practice for yourself and more client success as well!
I'm so grateful that everything you discussed about rapport just seems to come naturally to me. However, I really liked the comment about the difference between social & professional rapport. I'd never really stopped & thought about it like that. It is certainly an area I am working on - when you're naturally open & friendly it can sometimes be a challenge to keep that professional distance.
Your comment about taking notes during the phone call was spot on Erika. I have a client at the moment who has been diagnosed with cancer & I did some peer reviewed research on hypnotherapy during cancer treatment (of which there is some great stuff by the way) and my client was so grateful that I took the time to prepare for her session in this way. For me, this came naturally, but I understand for others it might take some thought & practice. I highly recommend it.
I totally agree about the necessity for ongoing rapport building throughout each session too. And that also includes during hypnosis, something I'm not sure is realised by everyone.
Thank you Cynthia, Brenda, and Susan for your comments.
Cynthia, what a great story about changing your wall color! Mine is white now, and I'm not allowed to paint it, so what I did was hang a lot of comfortable decor (pictures, etc.) so that it isn't too bright! Thankfully the feedback is very positive, that my office is inviting and comfortable.
Brenda I love how you mention that you can't fake rapport! What a great way of putting it 😉 You have to be genuinely interested in your client and their well-being.
Thanks Susan for your great insight and continued support, and sharing about your experience with note taking while on the phone. It can make all the difference. Sometimes our clients are really feeling so lost and vulnerable. A little bit of care and kindness goes such a long way.
Cynthia Thurman says
Good points! Creating a comfortable environment is important, because that is part of the client's first impression. I recently changed my yellow walls to pale gray, added a soft ivory shag rug under the visitor's chair and ivory drapes, and the energy in the room became much more calming as well as comfortable and inviting.
Cal Banyan, MA, BCH, CI, DNGH says
Hi Cynthia - It has been a long time since we have heard from you. We hope to see you at the NGH convention again this year.
I think you made a great choice in changing your wall color.
Keep up the GREAT work you are doing.
Cal
Brenda Titus says
Great episode Cal and Erika. I agree, rapport is so vital, and it's not something you can fake. You've got to be present, genuine, professional, etc. In the end, it will help your clients believe in your ability to help them, and it will help them be even more open to the process, leading to a more successful and rewarding practice for yourself and more client success as well!
Susan Mundy says
Another great podcast Erika & Cal, thank you ????
I'm so grateful that everything you discussed about rapport just seems to come naturally to me. However, I really liked the comment about the difference between social & professional rapport. I'd never really stopped & thought about it like that. It is certainly an area I am working on - when you're naturally open & friendly it can sometimes be a challenge to keep that professional distance.
Your comment about taking notes during the phone call was spot on Erika. I have a client at the moment who has been diagnosed with cancer & I did some peer reviewed research on hypnotherapy during cancer treatment (of which there is some great stuff by the way) and my client was so grateful that I took the time to prepare for her session in this way. For me, this came naturally, but I understand for others it might take some thought & practice. I highly recommend it.
I totally agree about the necessity for ongoing rapport building throughout each session too. And that also includes during hypnosis, something I'm not sure is realised by everyone.
Once again, Thank you for everything you do.
Susan
Cal Banyan, MA, BCH, CI, DNGH says
You are welcome Susan. I'm glad someone is paying attention. 😉
Cal
Erika Flint, BCH, CPHI says
Thank you Cynthia, Brenda, and Susan for your comments.
Cynthia, what a great story about changing your wall color! Mine is white now, and I'm not allowed to paint it, so what I did was hang a lot of comfortable decor (pictures, etc.) so that it isn't too bright! Thankfully the feedback is very positive, that my office is inviting and comfortable.
Brenda I love how you mention that you can't fake rapport! What a great way of putting it 😉 You have to be genuinely interested in your client and their well-being.
Thanks Susan for your great insight and continued support, and sharing about your experience with note taking while on the phone. It can make all the difference. Sometimes our clients are really feeling so lost and vulnerable. A little bit of care and kindness goes such a long way.
Thanks everyone.
Erika